Contact NOVABUY | Customer Support

Get in Touch

Have questions about our products, need help with an order, or want to provide feedback? We'd love to hear from you!

Phone Support

1-800-NOVABUY (668-2289)

Mon-Fri: 9am-6pm PST

Email Us

support@novabuy-toys.com

Response within 24 hours

Live Chat

Available on website

Mon-Fri: 10am-4pm PST

Visit Us

123 Toy Street

San Francisco, CA 94107

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM PST
Saturday: 10:00 AM - 4:00 PM PST
Sunday: Closed
Holidays: Check our holiday schedule

Send Us a Message

Fill out the form below and we'll get back to you as soon as possible.

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Frequently Asked Questions

We offer free standard shipping on all orders over $50 within the continental US. Standard shipping takes 3-5 business days. Expedited shipping options are available at checkout.

We offer a 30-day return policy for unused items in original packaging. To initiate a return, visit our Returns Center or contact our customer service team with your order number.

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination. You can calculate shipping costs at checkout.

Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and viewing your order history.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted.

Yes, all our toys meet or exceed US and international safety standards. We carefully vet all manufacturers and require certificates of compliance for all products.

Don't see your question here? Contact us directly and we'll be happy to help!

Our Location

NOVABUY Headquarters

123 Toy Street, San Francisco, CA 94107

Note: This is a showroom location. All orders are processed and shipped from our distribution center.

Get Directions

Visit Our Showroom

Our San Francisco showroom features a curated selection of our most popular toys. Come explore, play, and find the perfect toy for your child!

Hands-on product demonstrations
Expert staff available to help
Same-day pickup for in-stock items
Special in-store events and workshops